1.Customer Service Manager I – for Kibet Muhajir IFB Branch under Silte Zone
DB/Vacancy- 0114/24
Job Summary
- The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
About You
Academic & Professional Qualification
- Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience
- Minimum of Six (6) years banking experience
Behavioral Competency
· Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
· Creativity and innovation skill
· Action oriented
· Quality focus and attention to detail
· Professionalism and integrity in line with Dashen Bank Values
· Good oral and written communication skills
· Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
· Good customer relationship management skill (internal & external)
· Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Required Technical Competency
- Understands the basic mechanisms of general financial products and services.
- Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
- Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Project management skills
How to Apply
1. Interested and qualified applicants should apply through
2.Senior Share Administration Officer
Place of Work: Addis Ababa
DB/ Vacancy-0113/24
Job Summary
- Senior Share Administration Officer is responsible for participating on activities related to shareholder payments including rising and plough back of shares, proration of dividends, and maintenance of shareholder records for proper accounting.
About You
Academic & Professional Qualification
- Bachelor’s Degree in Finance, Accounting, Economics or business related discipline.
Experience
- At least five (5) years’ of relevant experience.
Behavioral Competency
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers)
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
- Knowledge of accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
- Excellent knowledge of Accounts Analysis and Reconciliation.
- Excellent grasp Taxation & relevant legislation.
- General understanding of banking laws and regulations.
Required Skills
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Risk management
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Microsoft Office Pack: Word, Excel, Access, Publisher, Outlook, Powerpoint
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Attention to detail
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Quickbooks
Desired Skills
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Adaptability
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Communication
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Team work
How to Apply
1. Interested and qualified applicants should apply through
Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
4. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
NB. *Applicants who do not have ethiojobs account need to register using personal email account,
*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory)
NB: – Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.
· Female applicants are highly encouraged to apply