Edomias International Plc

Edomias International Plc. is the Premier Human Resource solutions provider in Ethiopia serving clients for more than 15 years.

We provide a full range of cost-effective Human Resources solutions to help organizations take their business to the next level. We are not just a service provider, but also a strategic business partner. We play a vital role in reducing the work of managers that would otherwise be spent in the routine activities of noncore functions and enable them to focus on core strategic activities.

Moreover, Edomias International PLC plays an important role by taking over parts of the project/service from different organizations, so as to make them concentrate on other areas to be productive. Our ultimate goal is to guarantee that businesses have the right skills and talents as well as ensure the smooth functioning of organizations to grow and succeed in a competitive market.

We invite qualified applicants for the position of Operations Officer –Somali Speaker at one of our clients VFS Global Services Pvt. Ltd.

1: Operations Officer

Skill and educational background

BA Degree in any Field of study
Knowledge & Key Skills:

Worked as Customer Service Representative
Basic Knowledge of Computer skills, in MS office & good typing speed
Adaptability and presence of mind to handle customer queries and complaints\
Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

Additional Skills

Excellent written and verbal communication skills in English And
Peachtree Knowledge
Competencies in data entry, analysis, and management

The Operations Officer is Responsible for:-

Document scrutiny and collection of application for visa processing
Handel customer/applicant queries personally or via email, telephone
Handel cash and bank related transactions if assigned and ensure 100% accuracy
Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
Ensure all administration and logistics of passport delivery to consulate/applicant/logistic Company etc.
Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
Inform the applicants about the available added services and ensure delivery of value Added service options to applicants/customers.
Encourage applicant to provide feedback on service provided and their overall experience overall experience at applicant center.
Ensure that the entire process is completed within the mandate turnaround time
Assist deputy manager/operation manager in execution of WB project
Ensure judicious use of natural resources
Adhere to the environment health and safety policy /objective and guidelines of the organization

Language :

Fluency in Somali language
Additional Language Requirements

Fluency in English
Additional international language would be very helpful
Required: 06(Six)

Salary: 20,275.00 ETB

Deadline: June 1st 2024

Those who are not Somali speakers can send their Application Letter & CV through info@jobsinethiopia.net Clearly marking the Job Title “Operations Officer ”

Efficient Professionals willing to take giant stride along with the Group are invited to apply within 10 days after advertisement.

Only short listed candidates will be contacted.

For additional Information you can call at +251 115 57 39 87

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