Zemen Bank would like to invite qualified and competent applicants for the following vacant post.
1. Section Head, Call Center
Location: Addis Ababa
Job Summary:
This position is responsible for serving customers and conducting customer relations and ensuring customer satisfaction with full effort and maximum care, selling the products and services of the bank, acquiring new customers, and opening and maintaining customer accounts coordinating inbound and outbound calls within the Bank.
Skill and educational background
Bachelor’s/ B.Sc. Degree in Accounting, Finance, Management, Economics, Business Administration, or related fields.
Work Experience: At least 5 years’ relevant experience with 2 years’ experience as Senior Officer/ 1 year as Principal officer in a Supervisory role.
Required Skills:
Project management
Analytical skills
Planning
Effective communication and sociability
Communication
Problem solving
Leadership
2. Senior Officer, Help Desk
Location: Addis Ababa
Job Summary:
This position is responsible for responding to requests for technical assistance in person, via phone, chat or email and following up with customers and users to ensure complete resolution of issues.
Skill and educational background
Bachelor’s/ B.Sc. Degree in Accounting, Finance, Management, Economics, Business Administration, or related fields.
Work Experience: At least 4 years relevant experience with 2 years as Officer level I or equivalent.
Required Skills:
Analytical skills
Data analysis
Communication
Leadership
How to Apply
Interested applicants who meet the above requirements can submit their application letter and updated CV and credentials in PDF format by clearly stating the position that you are applying for through ethiojobs.
Deadline: June 17, 2024