Customer Operations Manager
Role: Management
Reports to: CEO
Career Level: Managerial Level: at least 3+ years’ Proven work experience as a Customer Operations /Support Manager. Working at the Fin-tech or Financial Sector is Advantageous
Employment Type: Full time
Salary: Competitive and commensurate with experience
About Us:
YaYa Payment Instrument Issuer S.co (YaYa Wallet), we are revolutionizing the FinTech industry with innovative solutions that empower individuals and businesses to achieve financial success. Our cutting-edge technology and dedication to excellence have positioned us as leaders in the field, driving meaningful change in how people manage their finances.
Essential Responsibilities:
● Periodically identify all existing and new products of mobile money
● Research the company’s ideal customer base to discover their unique needs and preferences, and then develops a product strategy
● Propose which products and services as well as when and how the company need to incorporated them
● Develop, revise fee structure and propose to the Management,
● Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development.
● Aggressively acquire potential customers and partners and maintain accordingly.
● Recruit potential agents for the company
● Perform complex operational and customer support initiatives within Operations functional area.
● Lead customer operations support and management.
● Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service.
● Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives.
● Interpret and develop standards and goals for customer service
● Collaborate and consult with leadership, internal partners, relationship managers, and colleagues to ensure customer satisfaction.
● Manage allocation of people and financial resources for customer service.
● Mentor and guide talent development of direct reports and assist in hiring talent.
● Provide feedback and present ideas for improving or implementing processes and customer support.
● Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
● Manage customer contracts and procurement relationships.
● Manage customer communications and follow-up.
● Interact directly with external customers
● Coordinate stakeholder and customer meetings and ensure all relevant materials are prepared
● Prepare internal and external corporate documents for team members and industry partners.
● Prepare annual operation plan of the company as well as the department’s budget and activity plan
● Follow-up the reports of operation team summarize and present to the concerned parties.
● Prepare and submit periodic reports to the management (CEO)
● Maintain an organized filing system of paper and electronic documents.
● Work hand in hand with tech team.
About You
Essential Skill Requirements
The individual must possess the following knowledge, skills and abilities to perform the essential functions of the job using some other combination of knowledge, skills, and abilities:
- Good knowledge of mobile money business, products and services
- Strong Customer Acquisition Skill
- Strong Acquired Customer Maintaining Skill
- Excellent Follow-Up Skill
- Strong Business Communication Skill
- Strong Team Handling Skill
- Thorough understanding of customer support techniques
- Self-motivated with a results-driven approach
- Aptitude in delivering attractive presentations
- Excellent Research skill
- Good analytics skill
Educational Background: Minimum of bachelor’s degree in business and technology related fields, and MA and M.Sc. is a plus
Required Skills
-
Business Development
-
Customer Relationship Management (CRM)
-
Research and Data analysis
-
Communication
-
Business Process Modeling
-
Team building
-
Leadership
How To Apply
Apply Only Via this Link: https://erp.yayawallet.com/jobs/apply/customer-operations-manager-18
Sales & Marketing Officer
Sector- Financial Technology
Role: Officer
Reports to: Sales & Marketing Manager
Career Level: Officer Level: at least 3+ years’ Proven work experience
Employment Type: Full time
Salary: Competitive and commensurate with experience
About Us:
YaYa Payment Instrument Issuer S.co (YaYa Wallet), we are revolutionizing the FinTech industry with innovative solutions that empower individuals and businesses to achieve financial success. Our cutting-edge technology and dedication to excellence have positioned us as leaders in the field, driving meaningful change in how people manage their finances.
Essential Responsibilities:
- Develop and implement sales and marketing plans
- Prepare and submit periodic reports to the supervisor
- Conduct market research to identify selling and marketing possibilities and evaluate customer needs
- Actively seek out new sales opportunities through cold calling, networking, and social media
- Actively identify and evaluate marketing efforts and provide insight to the management
- Negotiate/close deals and handle complaints or objections of customers Prepare and deliver appropriate presentations on products and services in the mobile money (digital) market
- Set up meetings with potential clients and listen to their wishes and concerns
- Create frequent reviews and reports with sales and financial data
- Participate on behalf of the company in exhibitions or conferences
- Critically select advertising channels against the business and social value
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share it with internal teams
- Participate in content development
- Organize company events
- Prepare inputs for digital marketing
About You
The individual must possess the following knowledge, skills and abilities to perform the essential functions of the job using some other combination of knowledge, skills, and abilities:
- Thorough understanding of marketing and negotiating techniques
- Some Knowledge of mobile money
- Some Knowledge of Digital Marketing
- Some Knowledge of Content writing
- Some knowledge of Adobe Suite, Canva and other Graphics Tools
- Aptitude in delivering attractive presentations
- Fast learner with and passion for sales and marketing
- Self-motivated with a results-driven approach
- Excellent knowledge of MS Office
Educational Requirements:· - Minimum of bachelor’s degree in Marketing, Digital Marketing Business Management , or related fields of study
Required Skills
-
Email marketing
-
Social media and mobile marketing
-
B2B Marketing
-
The 4 P-s of Marketing
-
Targeting and marketing through visual communications
-
Market research
How To Apply
Please Apply Only Via this Link: https://erp.yayawallet.com/jobs/apply/sales-marketing-officer-28